Historical FAQ (Frequently Asked Questions)

Question: CoCut/EuroCUT reports "Invalid license data" or the code must be entered each time you start CoCut.
Answer: Please start the program one time as administrator.  
Please go to the Windows start menu and start the program via right click and  
choose “Run as administrator”.  
Then enter the license informations.  
08.03.2010
Question: During the start of EuroCUT or CoCut the software show an error message "Invalid Code number".
Answer: There can be two reasons for this error message: 
 
1. The number in brackets is not different from your dongle number 
In this case you have typed the wrong serial number or installed the wrong software.  
That means you have installed CoCut Standard, for example, although you have a product number for CoCut Professional.  
You can find the correct number in your manual or on your invoice.  
 
2. The number in brackets is different from your dongle number. 
If you are using a dongle for the parallel port, first of all delete all the printer drivers connected to the LPT port and remove any devices plugged in behind the dongle. 
If the error persists after the drivers have been deleted, test the dongle on another computer. 
If the error occurs on the other computer as well, your dongle has been overwritten and needs replacing. Contact your dealer about this. 
31.03.2004
Question: When the EuroCut/CoCUT setup is launched, the following error message occurs:  
Error number: 0x80070725 
Description: Incompatible version of the RPC stub  
Answer: This error is caused by a DLL that was installed on the system, such as Oleaut32.dll, Olepro32.dll, Asycfilt.dll, Stdole2.tlb, or others that are not compatible with that system. For example, version 3.50 of Oleaut32.dll is installed and used only by Windows XP and so causes this error if it is installed on a machine running any other operating system.  
The only way to avoid this error is to download and run this executable from Microsoft. 
 
10.10.2002
Question: EuroCUT wont start and an error message copy protection not found appears. But the dongle can be detected without any problem using Windows 3.x or Windows 95.
Answer: Start Windows NT as administrator, insert program disk 3 (EuroCUT Light disk 2) into the  
disk drive and start by entering a:\hlinst a: in the run program function. This copies  
two additional driver files (HLDVDD.DLL into system32 directory and HARDLOCK.SYS into  
System32\drivers directory) and enters them in the registry which allows the dongle to be recalled.

Note: EuroCUT can be run using Windows NT 4.0 from Version 4.0.

24.07.2001
Question: Often EuroCUT is closed with the message copy protection not found while you are printing.
Answer: EuroCUT verifies the presence of the copy protection (dongle) at irregular intervals. When printing  
with the print spooler it may happen that the printing data are read back instead of the dongle  
data and thus the dongle cannot be properly detected. As EuroCUT does not verify the presence of  
the donlge during printing and the above-mentionend problems only occur when you are printing with  
the print spooler, you must turn off the print spooler. To do this, proceed as follows: click on  
the Windows 95 start button select settings/printer. Click with the right mouse button on  
the icon of the printer which is plugged in behind the dongle, select properties and then  
the details tab. Click on spool settings and choose send printing orders to  
printer.

Note: Generally there should be a free ISA slot in your computer into which you can  
insert another parallel interface card. If you plug the dongle into this second parallel interface,  
it is possible to use the print spooler.

24.07.2001
Question: When I export my job in bitmap format (JPEG, GIF, TIFF, etc.) I only get a bitmap with lines.
Answer: This problem only occurs when Windows NT is being used. Unfortunately it cannot be eliminated at present, as the program modules for exporting bitmaps with the 32bit environment of Windows NT dont work.
24.07.2001
Question: The plotter cuts the first characters cleanly and then begins to draw indefinable curves.
Answer: This is a typical buffer overflow problem when the plotter is driven serially. This occurs when the flow control is not properly set up for serial transmission. For serial data transmission most plotters are driven with the following parameters: 

Bits per second9600
Data bits8
Stop bits1
ParityNone
Flow controlHardware

You can change these values under Windows 3.x over program manager / main group / control panel / ports / COMx / settings and under Windows 95 over start / settings / control panel / system / device manager / ports (COM and LPT) / COM port (COMx) / port settings. If your plotter is set to other communication parameters, you can generally find the values in the display under the interface or communication menu and enter them in the Windows control panel.

24.07.2001
Question: If the object height exceeds e.g. 70cm CoCut and EuroCUT are changing right into the segmentation dialog.
Answer: As default setting the Roland PNC 950 and 960 have their origin point at lower left. Nearly all other plotters have their origin point at lower right. So you have to press the Rotate button on your plotter panel, before you press the Setup button.
24.07.2001
Question: How can I set the plotter´s origin point to the lower right position required by CoCut/EuroCUT?
Answer: Turn off the plotter and set the dip switch 6 to on. This activates the plotters Rotate function which will set the origin point to lower right and the X axis in the foil running direction.
24.07.2001
Question: Although Ive activated the read back button in the cutting dialog the returned value is 0. How can I adjust my plotter so the right foil width value is returned?
Answer: The plotter has to be in the so-called host-mode. If you want to change the plotter settings, you first have to switch on your device. Now please press the <-button on the panel. After the plotter has made its initialisation, please press the function button as long as you can see priority in the display. Now press the enter-key and then the ^-key. In the display you will now see Host. Press the Enter button for confirmation.
24.07.2001
Question: When I try to cut objects, the error message unable to create cutter.dat appears.
Answer: The eurocut.ini file contains either no value or the wrong value for cutter.dat in the [Job] section. Open the eurocut.ini file with an editor such as notepad or wordpad and change the entry for cutter.dat. For instance, cutterdat=c:\windows\eurocut4\cutter would be an approriate entry for EuroCUT4, which has been installed in directory c:\windows\eurocut4. 
24.07.2001
Question: I have linked two computers using Windows 95 in a peer-to-peer network. There is no problem in printing on a printer directly connected to the client computer. But it is not possible to make a printout on the second printer connected to the computer.
Answer: In this case you should assign an LPT port to the second computers spooler. To do this, open the  
printer folder in the control panel and click with the right mouse button on the printer  
which is connected to the second computer. Select properties. Choose the details  
tab and click on the assign printer port button. Under device name choose a port  
which is not already being used by the client computer, such as LPT3. Under path select the  
second computer spooler and activate restore binding when starting. Confirm your selection  
by clicking OK. Under port for print output select the new port LPT3 and click on  
OK.
24.07.2001
Question: If you try to export a textblock from CorelDRAW6 to EuroCUT the message object has too many nodes appears.
Answer: CorelDRAW only has the ability to convert a limited number of nodes (approximately 3000). The more curves and serifs the used typefaces have, the fewer the characters that can be converted. You can avoid this problem by using a larger number of small textblocks with fewer characters.
24.07.2001
Question: The output quality of texts exported from CorelDRAW is very poor. Especially curves are often transmitted to EuroCUT with a jagged appearance.
Answer: This problem regularly occurs when cutting with CorelDRAW 3, 4 and 5, especially when cutting small characters. If you are using one of these Corel versions, the page size is limited to 27in. Therefore you must design with factor 1:10 or other similar factors. You can reduce these problem by setting textelements as large as possible, because CorelDRAW converts text to curves only as well as is necessary for printing. 

Note: The larger the original size of the text is, the better the conversion and thus the output quality is.

If this does not lead to the desired result, the only other alternative is to reset the text using EuroCUT.  

24.07.2001
Question: What resolution should be used for vectorizing to obtain a good result?
Answer: If the quality of the original is good, use your scanners optical resolution such as 600 dpi. Make sure that you do not confuse this with the highest possible resolution, as most scanners are now able to work with a resolution twice as high (interpolated). This can produce better quality for photo scans but it is not useful for vectorizing. 

You should enlarge very small originals, such as logos on business cards, with a photocopier before scanning. 

If the quality of the original is poor, you should use a lower resolution. If, for instance, a printout from a 300dpi laser printer is taken as original, a resolution of 200 to 300dpi is sufficient. 

24.07.2001
Question: During installation I get the error message setup files have been modified or corrupted. 
Answer: As the installation routine for CoRUN 6/7 does not work with long pathnamesthe problem is likely  
to arise from CorelDRAW having been installed in a directory with a pathname such as  
C:\Programs\CorelDraw 7. 

First deinstall CorelDRAW 6 or 7 over the control panel (software) and then reinstall CorelDRAW  
in a directory which does not contain any long pathnames, such as C:\COREL7. Now you can  
reinstall CoRUN 6/7.
24.07.2001
Question: After the installation of CoCut for CorelDRAW 7 I cant enlarge the symbol bar under Windows NT 4. 
Answer: This problem only occurs when using CorelDRAW and Windows NT 4 and according to CorelDRAWs  
technical hotline it has been eliminated in the current release.

There are two possibilties to avoid this problem:

  1. If there is another Windows 95 installation besides Windows NT 4 on the same computer, you  
    should reinstall CorelDRAW 7 under Windows 95. Make sure that installation is done in the same  
    directory in which you installed CorelDRAW 7 under Windows NT 4. Then start CorelDRAW 7 under  
    Windows 95 and adjust the symbol bar. Exit CorelDRAW and restart your computer using Windows NT 4. 
  2. If you have installed CorelDRAW 7 on another computer on which Windows 95 is installed and  
    have added the icon for CoCut into the symbol bar, you can copy the CDRBARS.CFG, CDRMENU.CFG 
    and CDRROLS.CFG onto a disc from the DRAW directory of CorelDRAW 7 and then copy them on the  
    Windows NT 4 computer into the DRAW directory of CorelDRAW 7. 
24.07.2001
Question: It often happens that fonts are not or incorrectly displayed or EuroCUT crashes while text is being typed.
Answer: So the atmfonts.qlc file, which is normally to be found in the c:\psfonts directory, has  
to be deleted from time to time, especially when there are frequent crashes while text is being  
typed. To do this, you must exit Windows (if you are using Windows 95 start your computer in the  
MS-DOS mode), as otherwise the file will not be deleted. The Adobe Type Manager used this file  
to store the fonts temporarily, so that a new indes of all the installed fonts does not have to  
be compiled when Windows is started. This file will be updated when you exit Windows. If you  
delete the file using Windows it will not be recreated next time you restart Windows.

It can also be that the number of simultaneously activated (installed) fonts is too large. For  
instance a maximum of approx. 150 fonts should be installed with a font cache of 512KB. Make sure you  
do not use TrueType and Adobe Type 1 fonts of the same name, since this could lead to access  
conflicts.

The only solution is often to completely deinstall the ATM and reinstall it.

Up to now the Adobe Type Manager 3.02 has worked most reliably. It is currently supplied with  
EuroCUT Classic and Professional.

24.07.2001
Question: No Postscript fonts are listed in the text editor although the Adobe Type Manager for Windows NT is being used.
Answer: As EuroCUT is still a 16bit program at present, no Postscript fonts are available to EuroCUT when Windows NT is used. You can automatically change your Adobe Type 1 fonts into TrueType format using Windows by activating fonts with the Windows NT 4.0 font manager.
24.07.2001

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